APTP Seeks Box Office Coordinator (Part-Time)
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APTP Seeks Box Office Coordinator (Part-Time)

Albany Park Theater Project (APTP) seeks to hire a Box Office Coordinator to support the premiere of LEARNING CURVE, an immersive theater performance being created collaboratively by APTP, one of the country’s preeminent youth theater ensembles and recipient of a prestigious MacArthur Award, and Third Rail Projects, a Bessie Award-winning dance-theater company at the forefront of immersive and site-specific theater. LEARNING CURVE is a theatrical journey into public education that places audiences in a Chicago public high school and in the shoes of its students. The project has been in development since August, 2014 and will have its world premiere this summer in Logan Square, housed in a 4-storey school building.

Position Summary

The Box Office Coordinator will be in charge of advanced sales, day of sales, and member/VIP patron services for Learning Curve. Responsibilities include, but are not limited to:

Manage advance ticketing through OvationTix (online & call center), which includes entering and updating event details, overseeing ticket availability, holding and releasing house tickets, entering new performances

Provide regular reports on ticket sales and availability to APTP staff and board members

Oversee box office at all test audience dress rehearsals, previews, and performances (see attached calendar)

As box office attendant at performances, blend into the immersive world of the performance by assuming the role of school staff and wearing a costume to check audience members in by taking their photo, collecting information, and producing the school ID they will wear throughout the performance

Train and supervise in box office practices the Production Assistant who will serve as second box office attendant/school staff

Troubleshoot patron problems such as late arrivals, patrons who arrive on the wrong date or with too many people in their party, etc. – and do so as much as possible without breaking the immersive world of the play that the audience enters

Manage exchanges, cancellations and wait lists to maximize attendance

Process transactions for pre-show walk-up purchases and purchases off the wait list

Staff swag table post performance

The experiential nature of Learning Curve poses some unique variations from the norm for the Box Office Coordinator. The show is strictly limited to 40 audience members at each performance. Given the limited availability and expected high demand, tracking sales and holds will be especially important to avoid over-selling. Managing VIP requests will require particular finesse. As the show works best when performed for a full 40 guests; the Box Office Coordinator will dedicate special attention to responding to cancellations and exchanges by selling to the wait list, often less than 24 hours before showtime.

Important skills required include excellent customer service, exceptional attention to detail, strong verbal communication skills by phone and in person, the ability to interface with audience with comfort and confidence, and staying focused in the fast-paced and sometimes stressful pre-show environment.

The Box Office Coordinator will be paid $14/hour.

Requirements

Prior experience with box office/ticketing software, preferably OvationTix, or strong database experience and ability to learn new technology quickly

Be available for all the dress rehearsal, preview and performance dates on the attached schedule.

Resume of prior experience in box office and customer service in any field.

Interest in and comfort level around people of varying ethnic and class backgrounds.

Interest in and comfort level working around youth.

Fast learner comfortable in a fast-paced process.

To Apply

Send a cover letter expressing your qualifications and interest in the LEARNING CURVE project as well as a current resume to employment@aptpchicago.org with “Box Office: Your Name” in the subject line. Review of applications begins immediately.

About Albany Park Theater Project and Third Rail Projects

Visit our web sites at aptpchicago.org and thirdrailprojects.com.

As an organization devoted to amplifying the voices of marginalized communities, and particularly of immigrant and working-class communities, Albany Park Theater Project is dedicated to building a diverse team of artists and administrators.

SCHEDULE

At minimum, Box Office Coordinator must be able to commit to the entire summer schedule (May 29 – August 28, 2016). Preference may be given to applicants who can continue through November.

Because OvationTix is a cloud-based system, many hours labeled as flexible can be worked either in the APTP office or remotely. While the hours on non-show days are flexible, the Coordinator needs to have some availability during both business hours and evenings in order to return VIP and other ticketing calls at times when patrons are available

Week of 5/29 – Approx 10 flexible hours

Week of 6/5 – Approx 10 flexible hours

Week of 6/12 – Approx 10 flexible hours

Week of 6/19 – Approx 10 flexible hours

Week of 6/26 – Approx 10 flexible hours

Week of 7/3 – Approx 10 flexible hours

Week of 7/10 – 10 – 15 flexible hours

+ Mon 7/11 – 5:30 PM – 10:00 PM (dress)

+ Fri 7/15 – 3:00 PM – 10:00 PM (dress)

Week of 7/17 – 10 – 15 flexible hours

+ Tue 7/19 – 5:00 PM – 10:00 PM (dress)

+ Thu 7/21 – 5:00 PM – 10:00 PM (dress)

+ Sat 7/23 – 1:00 PM – 7:00 PM (dress)

Week of 7/24 – 10 – 15 flexible hours

+ Wed 7/27 – 5:30 PM – 10:30 PM (preview)

+ Thu 7/28 – 5:30 PM – 10:30 PM (preview)

+ Fri 7/29 – 6:30 PM – 11:00 PM (preview)

+ Sat 7/30 – 2:00 PM – 6:00 PM (preview)

Week of 7/31 – 10 – 15 flexible hours

+ Sun 7/31 – 5:00 PM – 10:00 PM (press)

+ Mon 8/1 – 6:00 PM – 10:00 PM (press)

+ Wed 8/3 – 6:30 PM – 10:30 PM

+ Thu 8/4 – 6:30 PM – 10:30 PM

+ Fri 8/5 – 7:00 PM – 11:00 PM

+ Sat 8/6 – 3:00 PM – 11:00 PM (2 shows)

Week of 8/7 – 10 – 15 flexible hours

+ Sun 8/7 – 2:00 PM – 10:00 PM (2 shows)

+ Wed 8/10 – 6:30 PM – 10:30 PM

+ Thu 8/11 – 6:30 PM – 10:30 PM

+ Fri 8/12 – 7:00 PM – 11:00 PM

+ Sat 8/13 – 3:00 PM – 11:00 PM (2 shows)

Week of 8/14 – 10 – 15 flexible hours

+ Sun 8/14 – 2:00 PM – 6:00 PM

no shows 8/15 – 8/24

Week of 8/21 – 10 – 15 flexible hours

+ Wed 8/24 – 6:30 PM – 10:30 PM

+ Thu 8/25 – 6:30 PM – 10:30 PM

+ Fri 8/26 – 7:00 PM – 11:00 PM

+ Sat 8/27 – 3:00 PM – 11:00 PM (2 shows)

Week of 8/28 – 10 – 15 flexible hours

+ Sun 8/28 – 2:00 PM – 6:00 PM

no shows 8/29 – 9/16

Week of 9/4 – 10 – 15 flexible hours

Week of 9/11 – 10 – 15 flexible hours

+ Fri 9/16 – 7:00 PM – 11:00 PM

+ Sat 9/17 – 3:00 PM – 11:00 PM (2 shows)

Week of 9/18 – 10 – 15 flexible hours

+ Wed 9/21 – 6:00 PM – 10:00 PM

+ Fri 9/23 – 7:00 PM – 11:00 PM

+ Sat 9/24 – 3:00 PM – 11:00 PM (2 shows)

Week of 9/24 – 10 – 15 flexible hours

+ Wed 9/28 – 6:00 PM – 10:00 PM

+ Fri 9/29 – 7:00 PM – 11:00 PM

+ Sat 9/30 – 3:00 PM – 11:00 PM (2 shows)

Week of 10/2 – 10 – 15 flexible hours

no shows 10/2 – 10/9

Week of 10/9 – 10 – 15 flexible hours

+ Mon 10/10 – 1:00 PM – 6:00 PM

+ Wed 10/12 – 6:00 PM – 10:00 PM

+ Fri 10/14 – 7:00 PM – 11:00 PM

+ Sat 10/15 – 3:00 PM – 11:00 PM (2 shows)

Week of 10/16 – 10 – 15 flexible hours

+ Wed 10/19 – 6:00 PM – 10:00 PM

+ Fri 10/21 – 7:00 PM – 11:00 PM

+ Sat 10/22 – 3:00 PM – 11:00 PM (2 shows)

Week of 10/23 – 10 – 15 flexible hours

+ Wed 10/26 – 6:00 PM – 10:00 PM

+ Fri 10/28 – 7:00 PM – 11:00 PM

+ Sat 10/29 – 3:00 PM – 11:00 PM (2 shows)

Week of 10/30 – 10 – 15 flexible hours

No shows 10/30 – 11/8

Week of 11/6 – 10 – 15 flexible hours

+ Wed 11/9 – 6:00 PM – 10:00 PM

+ Fri 11/10 – 7:00 PM – 11:00 PM

+Sat 11/11 – 3:00 PM – 11:00 PM (2 shows)

Week of 11/13 – 10 – 15 flexible hours

+ Wed 11/16 – 6:00 PM – 10:00 PM

+ Fri 11/18 – 7:00 PM – 11:00 PM

+ Sat 11/19 – 3:00 PM – 11:00 PM (2 shows)

Week of 11/20                  10 – 15 hours (wrap up)